Call Center and Customer Care Conference and Expo - a 4-a editie

Un eveniment dedicat managerilor si directorilor departamentelor de relatii cu clientii, leader-ilor de echipa, managerilor de proiect si tuturor celor implicati in asigurarea unui serviciu exceptional clientilor.

3 zile in care puteti cunoaste cele mai noi solutii si tehnologii din acest domeniu, proiecte de succes, principalii furnizori de servicii de outsourcing si de tehnologii de pe piata din Romania.

- peste 70 de firme reprezentate
- 20 de speakeri
- 40 de call centere prezente

Gold Sponsor: Walter Services
Parteneri: Alcatel Lucent, Competence Call Center, Nortel, Institutul Bancar Roman, Atis Real, Euristic Partner

Key speakers:

Margaret Klenke - Founding Partner of The Call Center School, USA
Robert Murray - Vice President Customer Operations with Vodafone Romania
Carita E. Vallinkoski - Expansions Management, Competence Call Center
Steve Kinge - Product Marketing Manager, Customer Contact Solutions – Nortel
Marcela Stoica – Director of Customer Relations for Business Market, Vodafone Romania
Georgiana Dragomir - Managing Partner, Innerlook
Aryana Popescu - Consultant and Managing Partner, Interpersonal Connections
Liana Avram - Managing Director, Telephone Doctor
UdI Wiesner - CEO, Tikshoov Global
Dan Mazilu – General Manager, Mediatel Data

Vor fi prezenti in cadrul expozitiei:

Walter Services, DNA Solutions Wind Telecom, Call Box, Atis Real, Crescendo, Webhelp Roumanie, Nortel, Blue Point, Tikshoov, Mediatel Data,, Euristic Partner, Call Point New Europe, Competence Call Center, Teleperformance, Innerlook, Cisco, Pro 2 Call, ABN Systems, s.a.

Participati la CONCURS!

Completati chestionarul de pe site-ul nostru si puteti castiga unul din cele 15 premii speciale:
- 3 invitatii gratuite la una din cele trei zile ale conferintei (la alegerea dumneavoastra);
- 2 bilete gratuite la Pre-Event Master Class - "Beat The Budget"
- 10 carti "Call Center Staffing - The Complete Practical Guide to Workforce Management"
Spuneti-va parerea si…castigati!

Accesul la conferinta se face pe baza inscrierilor.

Programul de vizitare a expozitiei este intre 10 si 18, intrarea libera.

Va asteptam!


Anca Oloeriu
Project Manager
Tel: 021 411 48 65, 0731 19 19 19
E-mail: callcenterevent@conferinte.ro
Web: www.conferinte.ro